JGMS is a Central GIS-based Grievance Redressal Cell for the citizen of Jharkhand which stands to be a one-stop solution for complaining about all kinds of problems. The system acts as a window for the Government to get in direct touch with the citizen and try to solve their problems in a more processed and scientific way.
Key Features:
1. Development and Implementation of a 20 seater setup to handle grievances 24X7 with 99.90% uptime.
2. Interactive & Intelligent Dashboard for LIVE Monitoring.
Development and Implementation of 20 seater Contact Center with Complete Hardware and software infrastructure on BOO Model.
Development of a Customized Citizen Relationship Management Tool to maintain details of complainants and citizens.
Development of a GIS Solution to monitor the public grievance pattern, problematic area, comparison of different kinds of problems based on the geographic base map.
A GIS-based decision support system that will automatically detect problem patterns based on different regions.
Thematic Mapping of Different kinds of problems based on different habitations.
Development of Dashboard to monitor the Call Center KPI.
Live tracking of Calls for quality analysis and direct interaction with the complainant through SIP calling by the CM or empowered officials.
Live to track ongoing calls over a State GIS Map.
An End to End Solution - From registering complaints to the closing of Tickets.
Coordination between the complainant and the department for faster and better resolution.
Communication through Calls/SMS/Email.
To learn more about this JGMS project and detailed specifications of the Web-based GIS along with activities performed by CyberSWIFT
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